Company Name:Guangzhou Fengxi Technology Co., Ltd.
Address:Room 301, No. 8, Lane 2, Xinmin Xincun, Shiling Town, Huadu District, Guangzhou City
Authorized Director:Yu Shuangke
Social Credit Code:91440114MAK1F2GE8D
Email:service@mail.cjyxrtuw.com
Phone:+86 19212537068
Dear valued customers, thank you for choosing TNAH Mall — a platform specializing in department store products in the UK. To help you clearly understand the shipping and delivery details and ensure a smooth shopping experience, we are providing the following rules and information. If you have any questions, feel free to contact us.
1. Shipping and Delivery Timeframe
We are committed to responding quickly to your orders, optimizing our logistics process, and ensuring that your products arrive on time. The specific timelines are as follows:
- Shipping Timeframe: For all confirmed and paid orders, we will complete sorting, quality checks, and dispatch within 1-3 business days, ensuring each product is properly packaged and delivered to our logistics partner for shipping.
- Delivery Timeframe: After the order is shipped, it is expected to arrive at your designated UK delivery address within 7-10 business days (the delivery time may vary slightly depending on the remoteness of the delivery area; we kindly ask for your understanding).
2. Shipping Fees
As a token of appreciation for our customers' support, we are offering free shipping on all orders! When purchasing any department store products from our store, you will not need to pay any additional shipping fees. The cost of delivery is already included in the total price of the order, ensuring that "the price you see is the price you pay."
3. Taxes and Customs Duties
We have outlined the following rules regarding taxes and customs duties to avoid any confusion:
- Product Taxes: The price of the products you see includes all applicable taxes within the UK, and no additional taxes are required to be paid.
- Customs Duties: Customs duties will be applied based on the local regulations of your delivery area. Any customs-related fees will be your responsibility (if customs duties are incurred, the logistics provider will notify you separately, and the exact amount will be determined by the local customs authorities).
4. Inquiries and Tracking
If you would like to inquire about your order's shipping status, have questions related to delivery, or need assistance with any other shipping or delivery concerns, please contact us via the following methods:
Official Contact Email: service@mail.cjyxrtuw.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond promptly during working hours and assist you with any shipping-related questions.
At TNAH Mall, we are dedicated to providing attentive service and ensuring your order's delivery process is smooth and secure. Thank you for your understanding and support, and we wish you a pleasant shopping experience!
